Privacy Policy
Tropica – Global Privacy Policy
At Tropica, we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your trust in us in delivering you a superior level of service.
We recognize that privacy is important to our guests, and hence our Global Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, spas, salons, etc., and our website, mobile applications, or other online products and services or when you fill up a form and become a member of our loyalty programs. We shall protect your personal data to keep it secure as per applicable privacy and data protection laws.
It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
DEFINITIONS
In this Privacy Notice, the following definitions are used:
Data
Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws), about you, which we collect, receive or otherwise process in connection with your use of our stores, website and/or mobile application.
Cookies
A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website or mobile application to remember your actions or preference for a certain period of time.
Data Protection Laws
Any applicable law for the time being in force relating to the processing of Data.
Partners
Select third parties with whom we have contracts for the businesses described in this Privacy Notice.
Service Providers
Includes entities that provide services to Tropica and to whom we may disclose your Data for a specific purpose pursuant to a written contract.
Tropica (“Tropica”), a company incorporated in India whose registered office is at:
Tropica, 25/1 Kempathimmanahalli Karahalli Post, Nandi Hills Road, Devanahalli Taluk, Bengaluru Rural – 561110, India.
1. WHAT DATA DO WE COLLECT ABOUT YOU
Tropica collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
(a) Contact information: first and last name, email address, postal address, country, phone number, and other similar contact data.
(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode, and manner of payment, spending pattern or trends, and other similar data.
(c) Technical information: website, device and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means, such as cookies, pixels, and similar technologies. This may include the information mandated by law enforcement agencies.
(d) Product and service information: your account membership number, registration information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.
(e) Reviews and feedback: your reviews, feedback, and opinions about our products, programs, and services.
(f) Loyalty program information: your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner program affiliation.
(g) Transaction information: date of the transaction, transaction amount, transaction history, and related details.
(h) Other information: information required for us to be able to deliver products and/or services to you, such as passport details and any other information that you choose to provide voluntarily when you use our products and/or services.
2. HOW WE USE YOUR DATA
We may use Data about you for the following purposes:
(a) To provide our products and/or services to you.
(b) To communicate with you, including responding to your inquiries and fulfilling your requests.
(c) To personalize your experience with us and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our websites, mobile apps, and via email or text message.
(d) To help maintain the safety, security, and integrity of our hotels, products, services, databases, and other technology assets, and business.
(e) To administer your participation in promotions, contests, loyalty programs, surveys, and other programs.
(f) To provide, develop, test, improve, and personalize our products and/or services, including our website and mobile app.
(g) To help diagnose problems with our servers or other technical issues relating to the performance of our websites and mobile apps.
(h) To send administrative information to you, such as changes to our terms, conditions, and policies.
(i) For internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new services, identifying usage trends, and expanding our business activities.
(j) To comply with applicable laws, regulations, and legal processes.
(k) To protect our rights, privacy, safety, networks, systems, and property or those of other persons.
3. DISCLOSURE OF YOUR DATA
We may disclose Data about you:
(a) To our affiliates and subsidiaries for the purposes described in this Privacy Notice.
(b) To our Partners and Service Providers to perform services on our behalf or facilitate the provision of products and/or services (such as payment processing, customer support, data analytics, marketing, advertising, and surveys).
(c) To third-party sponsors of sweepstakes, contests, and similar promotions.
4. SECURITY OF YOUR DATA
We take reasonable steps to help protect Data about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We have implemented appropriate physical, technical, and administrative safeguards to protect your Data.
Please note that no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately using the contact details below.
5. RETENTION OF YOUR DATA
We retain Data about you for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. We may also retain Data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
6. UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time in response to legal, technical, or business changes. When we update this Notice, we will take appropriate steps to inform you. Where required by law, we will obtain your consent for material changes.
You can see when this Privacy Notice was last updated by checking the "Last Updated" date at the beginning of this document.
7. RIGHT TO ADMISSION RESERVED
We welcome you to our resort and reserve the right to manage admissions and accommodations. Management may respectfully refuse service, adjust bookings, or request a guest to vacate premises if behaviour is deemed inappropriate, unlawful, or disruptive to other guests or staff. Your understanding helps us maintain a safe and harmonious environment for all.